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MCR1184 - Cooling off for Cos


The customers’ right to the cooling off period is detailed in Directive 2011/83/EU, which was transposed into Irish legislations through the Statutory Instrument S.I. No. 484 of 2013.

It provides, inter alia, for the right of a customer to change their mind and cancel a registration with a Supplier. Suppliers must adhere to the provisions of these laws.

The following MCR outlines how this would work in the Retail Market

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