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Retail Market governance as defined by CRU involves the systems and structures for implementing market policy and establishing and monitoring the long-term direction of the retail market in accordance with established policy. It will ensure consistency of policy and direction and comprise the institutions and processes that determine how participants are given a voice and define how decisions are made on issues affecting both market participants and customers.

As part of its decision paper Governance Procedures for the Liberalised Retail Electricity Market (CER/05/081) the Commission for Regulation of Utilities (CRU) – formerly (CER) – proposed to operate an Industry Governance Group (IGG) to implement and oversee all issues relating to retail market governance.