Long term consumption adjustments have been an outstanding market issue for a considerable time period. Metering related issues in particular cases related to equipment, wiring or installation errors create extremely difficult and emotive customer interactions. The current market rules allow…
Read MoreAs per MPD1 suppliers must allow customers a 10 working day cooling off period to domestic customers. However, it is not documented in MPD1 that when working days are referred to that it is NIE Networks working days that are…
Read MoreThe DR was created to initiate a review into the SoLR process. This review of the SoLR process will take into account policy work underway in relation to the SoLR in the Prepayment Electricity sector. Any necessary changed will be…
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