Bord Gais requests that a test webservice is provided for the retail electricity market. This will allow testing of new enhancements aimed at developing the sales process and supporting competition in the retail Electricity market. Bord Gais requests that the…
Read MoreWhen there is a discrepancy in the reconciliation process the solution to identify the missing message(s) is quite cumbersome. Currently the 602 MM provides the type and count of messages sent/received between 03:00 am yesterday to 03:00 am today but…
Read MoreLong term consumption adjustments have been an outstanding market issue for a considerable time period. Metering related issues in particular cases related to equipment, wiring or installation errors create extremely difficult and emotive customer interactions. The current market rules allow…
Read MoreAs per MPD1 suppliers must allow customers a 10 working day cooling off period to domestic customers. However, it is not documented in MPD1 that when working days are referred to that it is NIE Networks working days that are…
Read MoreThe DR was created to initiate a review into the SoLR process. This review of the SoLR process will take into account policy work underway in relation to the SoLR in the Prepayment Electricity sector. Any necessary changed will be…
Read MoreA new Working Practice has been created to set out the steps which a Supplier must complete in circumstances where supplier initiated transfer of MPRNs from one Supplier ID to another is proposed. The Working Practice sets out a four…
Read MoreThe customers’ right to the cooling off period is detailed in Directive 2011/83/EU, which was transposed into Irish legislations through the Statutory Instrument S.I. No. 484 of 2013. It provides, inter alia, for the right of a customer to change…
Read MoreIn the interest of a level playing field, CER have proposed making a change to the current process that MPRNs with an MIC <30kva default to a single supplier if a valid registration request is not received within five days…
Read MoreFollowing the briefing on a P1 SAFETY incident, it was identified that market documentation needed to be updated to reflect the as-is process that is currently in place to cater for meter and/or service removal as part of a de-energisation….
Read MoreCurrently a Suppler only has to submit installed capacity figures to NIE Networks. With multiple suppliers offering to buy micro generation there is a risk that, without the knowledge of the supplier, a customer could register with multiple suppliers and…
Read MoreThree Market Change Requests were previously raised and approved to facilitate the introduction of Eircodes into the Retail Market. •MCR1140 -Introduction of Eircodes into the Retail Market •MCR0175 -New Reject Reason for Address Change Rejection •MCR1169 -Addition of Postal Code…
Read MoreAccurate technical contact address and technical contact details are required and would assist ESBN in completing supplier requests and obtaining accurate meter readings. Customer such as large banks or telecom companies with many distributed sites should provide accurate technical…
Read MoreCurrently the structure of the Small Supplier category does not facilitate the business model of a Supplier having a small number of sites but energy usage greater than 10MW power at peak demand. The proposal is to change the current…
Read MoreWithin the retail market, customer agreements must be in place before a 010MM can be submitted. In addition, a ten working day cooling off period must have been completed prior to the submission of the 010MM. Currently there is no…
Read MoreCER’s Retail Market team asked ESB Networks in January 2015 to assess the impact of the ISEM on the Retail Market in Ireland. Whilst the SEM is to undergo a radical transformation arising from changes to European legislation designed to…
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