RMDS

IGG Conference Call 25.07.2018

Event Name IGG Conference Call
Date 25.07.2018
Time 15:00 – 16:00
Location N/A
Description Regular IGG Conference Call

DR1194 – Adjust NI Readings

Long term consumption adjustments have been an outstanding market issue for a considerable time period. Metering related issues in particular cases related to equipment, wiring or installation errors create extremely difficult and emotive customer interactions.

The current market rules allow NIE Networks to recover up to 6 years of back billing DUoS revenue following the discovery of a metering issue. This places suppliers in the untenable position of seeking to recover historic costs from a customer who in good faith had being paying bills, was not at fault and was unaware that the recorded consumption was incorrect. The supplier’s position is often compounded by subsequent customer switching or the real prospect that the customer is simply not in a position to make the payment.

The proposed solution would be to mandate that NIE Networks adjust readings in cases of under recovery back to a point 13 months prior to discovery only, to align with the wholesale settlement arrangements.
In cases of over recovery the adjustment would be made back to the determined point of error.

Click here to read document

DR1192 – NI Cooling Off

As per MPD1 suppliers must allow customers a 10 working day cooling off period to domestic customers. However, it is not documented in MPD1 that when working days are referred to that it is NIE Networks working days that are referred to rather than bank holidays and public holidays. Details of when the cooling off period commences is also absent from the MPD particularly.

Request that MPD1 is updated to include:
1) exact information in relation to when the cooling off period commences. Examples should be included for weekend sign ups, bank holiday sign ups etc.
2) that wording days are NIE working days rather than official bank holidays and public holidays.
3) a list of all NIE Networks non-working days.
4) where NIE Networks non-working days do not fall on the same date each year e.g. Easter, then the dates must be confirmed to suppliers at least 6 months in advance.

Click here to read document

DR1191 – SoLR Review

The DR was created to initiate a review into the SoLR process. This review of the SoLR process will take into account policy work underway in relation to the SoLR in the Prepayment Electricity sector.

Any necessary changed will be incorporated into MPD04 to ensure that it is up to date, taking into account various market offerings including prepayment options.

In developing an updated SoLR solution the following approach will be taken:
 Analysis Phase
 Design Phase
 Testing Phase

Click here to read document

DR1190 – Procedure for Supplier initiated transfer of MPRNs from one Supplier ID to another

A new Working Practice has been created to set out the steps which a Supplier must complete in circumstances where supplier initiated transfer of MPRNs from one Supplier ID to another is proposed. The Working Practice sets out a four stage approach with requirements outlined for each stage.

Stage 1 – Regulatory Engagement with CRU

Stage 2 – Engagement with MRSO

Stage 3 – Customer Engagement

Stage 4 – Migration of MPRNs

Click here to read document

DR1184 – Cooling off for CoS

The customers’ right to the cooling off period is detailed in Directive 2011/83/EU, which was transposed into Irish legislations through the Statutory Instrument S.I. No. 484 of 2013. It provides, inter alia, for the right of a customer to change their mind and cancel a registration with a Supplier. Suppliers must adhere to the provisions of these laws.

The following DR outlines how this would work in the Retail Market

Click here to read document

IGG, ReMCoWG, CDA – 27.06.2018

Event Name IGG, ReMCoWG, CDA
Date 27.06.2018
Time 10:30 – 15:30
Location UR Offices, Belfast
Description IGG 10:30 – 12:30, ReMCoWG 13:00 – 14:00, CDA 14:00 – 15:30

Retail Market Prioritisation Process – 22.05.2018

Event Name Retail Market Prioritisation Process – MCR Evaluation Workshops
Date 22.05.2018
Time 11:00 – 13:00
Location City North Hotel & Conference Centre, Gormanstown, Co Meath
Description Schema Impacting MCRs Workshop 11:00 – 12:00, Non Schema Impacting MCRs 12:00 – 13:00

IGG Conference Call 30.05.2018

Event Name IGG Conference Call
Date 30.05.2018
Time 15:00 – 16:00
Location N/A
Description Regular IGG Conference Call

CDA, ReMCoWG, IGG – 03.05.2018

 

Event Name CDA, ReMCoWG, IGG
Date 03.05.2018
Time 10:30 – 15:30
Location CRU Offices, Tallaght
Description CDA 10:30 – 12:00, ReMCoWG 12:30 – 13:30, IGG 13:30 – 15:30

IGG Conference Call 04.04.2018

Event Name IGG Conference Call
Date 04.04.2018
Time 15:00 – 16:00
Location N/A
Description Regular IGG Conference Call

De-energisation Workshop – 27.02.2018

Event Name De-energisation Workshop
Date 27.02.2018
Time 10:30 – 12:30
Location CRU Offices, Tallaght
Description De-energisation Workshop

IGG, ReMCoWG, CDA – 07.03.2018

Event Name IGG, ReMCoWG, CDA
Date 07.03.2018
Time 10:30 – 15:30
Location UR Offices, Belfast
Description IGG 10:30 – 12:30, ReMCoWG 13:00 – 14:00, CDA 14:00 – 15:30

IGG Conference Call – 07.02.2018

Event Name IGG Conference Call
Date 07.02.2018
Time 15:00 – 16:00
Location N/A
Description Regular IGG Conference Call

CDA, ReMCoWG, IGG 16.01.2018

Event Name CDA, ReMCoWG, IGG
Date 16.01.2018
Time 10:30 – 15:30
Location CRU Offices, Tallaght
Description CDA 10:30 – 12:00, ReMCoWG 12:30 – 13:30, IGG 13:30 – 15:30