The customers’ right to the cooling off period is detailed in Directive 2011/83/EU, which was transposed into Irish legislations through the Statutory Instrument S.I. No. 484 of 2013. It provides, inter alia, for the right of a customer to change their mind and cancel a registration with a Supplier. Suppliers must adhere to the provisions of these laws.
The following DR outlines how this would work in the Retail Market