This Change Request has been raised for changes that are required to implement compliance in RoI with SI 463

Summary of Proposed Changes:
Capture mental health & dexterity impaired as a type of vulnerability thus allowing suppliers to register customers under this category.

Create a new category named ‘’Other’’ on the Special Services Register and introduce this as a ‘’dormant code’’ which could be activated if
the need arose in the future. The purpose of this proposal is to ensure a quick turn-around for introduction into market.

Automate the rejection of disconnection requests for non-payment on account for all vulnerable customers registered on the
Priority Services Register (Medical Equipment Special Needs Life-Support and Non-life Support) for all year around.

Automate the rejection of disconnection requests for non-payment of account for all vulnerable customers registered on the
Special Services Register (Customer Services Special Needs) from 1 November to 31 March

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