DR1173-Vulnerable Cust Implementation in RoI of SI 463

This Change Request has been raised for changes that are required to implement compliance in RoI with SI 463

Summary of Proposed Changes:
Capture mental health & dexterity impaired as a type of vulnerability thus allowing suppliers to register customers under this category.

Create a new category named ‘’Other’’ on the Special Services Register and introduce this as a ‘’dormant code’’ which could be activated if
the need arose in the future. The purpose of this proposal is to ensure a quick turn-around for introduction into market.

Automate the rejection of disconnection requests for non-payment on account for all vulnerable customers registered on the
Priority Services Register (Medical Equipment Special Needs Life-Support and Non-life Support) for all year around.

Automate the rejection of disconnection requests for non-payment of account for all vulnerable customers registered on the
Special Services Register (Customer Services Special Needs) from 1 November to 31 March

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