MCR 1096 – Customer Service Special Needs – expansion of ROI code set to align with NI practice

In ROI, the CustomerServiceDetailsCode is used in MMs 010, 013, 016, 017, 101, 105. It has 8 associated values, all but one will be used in both jurisdictions. This request is to have value 0008 “Dexterity Impaired” available for use in ROI. NIE currently has the full set of 8 codes including dexterity impaired.

The existing 7 codes for ROI are:

Visually Impaired – 0001

Speech Impaired – 0002

Hearing Impaired – 0003

Mobility Impaired – 0004

Language Difficulty – 0005

Elderly and FEA Transfer – 0006

Learning Difficulty – 0007

The new code to be added will be

Dexterity Impaired – 0008

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