Currently Suppliers can submit a Fieldwork request (030) for a keypad meter configuration change which does not require a site visit. NIE performs the configuration change and obtains meter readings during a telephone call with the customer. This Discussion Request proposes that the Supplier submits a 030 to request the keypad configuration change, followed by a 210 which is populated with the associated readings. NIE updates PRI to perform the Tariff Configuration Code (TCC) change, and the customer is given the new configuration code at the next vend.
To improve the current process and the customer experience by removing the requirement for the telephone call to NIE