MCR 0152 – Vulnerable Customers – Phase 3

Purpose

This Change Request has been raised to discuss the required changes to support the third phase of provision of services to Vulnerable Customers.

Note that MCR0141 was previously raised to implement phase 1 and MCR 0147 was raised to implement phase 2.

Background

CER made a decision to provide certain services to vulnerable customers (See link todecision below).

Click here to open the document.