Where a Network Technician makes repeated attempts to complete a call to carry out meter works requested by the

supplier (e.g. De-energise, re-energise or change to MCC) then the supplier will be manually contacted and

informed that the call will be cancelled. This is not currently reflected in the MPDs.

The MPDs listed below must also be updated to reflect the situation with regard to chargeability where such an event occurs

Click here to view the document.